My experience of Symantec / Norton is - A GREEDY COMPANY THAT ALWAYS PUTS ITSELF FIRST !!!
When my Dad WAS SUPPLIED WITH THE WRONG SERIAL NUMBER when he updated his subscription online about 4 years ago - IT TOOK Symantec 3 MONTHS to correct your error leaving him with NO PROTECTION & yet instead of being supplied WITH 12 months of correct protection - he was only supplied with NINE MONTHS -
DISGRACEFUL BEHAVIOUR - SYMANTEC'S ERROR - HE PAYS !!!!
I lost my patience with Symantec around 2005 because prior to this time - IF your Norton AntiVirus expired - you had limited functionality & protection with NO Virus Updates . . . Fair Enough - if you don't pay for the advanced protection & updates - you don't get advanced protection & updates BUT then Symantec got greedy - & decided from the second that the payment expired - so did ALL THE PROTECTION - meaning that from then-on the software you purchased would cease to function AT ALL - leaving you open to EVERY VIRUS ON THE INTERNET. As a result - a lot of peoples machines got infected very quickly !!! SO - I replaced ALL Symantec software - which was a shame - because I used to highly rate Symantec / Norton & not only USED but also RECOMMENDED Symantec / Norton programs including Norton Utilities / System Works / Internet Security / CleanSweep / WinFax & PC Anywhere to name a few.
I also used to use Symantec PC Tools for Windows 3.1 / 3.11 on Dos 6.2 in the early to mid 90's. IT WAS AWESOME - GROUND BREAKING !!!! No question - it turned the GUI / Functionality & Control of Win 3.1 into a Win 95 type platform - BEFORE WIN 95 WAS EVEN RELEASED !!! We bought it at a Jumble Sale & to this day - I still consider it one of the best finds / purchases EVER.
NOW Symantec's software is no better than it's competitors - even the FREE ones & yet the cost is over the odds & the second a customer has an issue - they're locked out with no concern for their online safety. The lack of ethics towards customers is STUNNING . . . PROFIT ALWAYS COMES FIRST !!!
Symantec bought up Partition Magic from Power Quest & then DUMPED IT - UTTERLY SHAMEFUL !!!
Symantec's Software AND customer treatment has got worse instead of better since the Mid 2000's.
I'm an IT Engineer with over 23 years experience with PCs / Windows etc.
NOT IMPRESSED !!!
- Mike -